Taking over technological support

Challenge

FIX has created a platform that redefines the way emergency interventions and fault repairs are carried out. They automated interactions between customers and technicians so that each party could focus on their most important tasks and plans. FIXFM faced the challenge of changing its technology partner.

Solution

FIXFM was looking for a partner who would provide appropriate technical competences for further development and maintenance of the application. Experience in Python and React technologies was necessary. In cooperation with INNOKREA, a plan was built to take over responsibility for the production and maintenance of the software so that it would be done seamlessly for overall customer support.

Business effect

In a very short time, INNOKREA took over the entire support and development of the FIX mobile and web application. Thanks to the implementation of this project, FIX optimized the costs of maintaining and developing the application. At the same time, it has guaranteed itself a stable partner for technological cooperation.

Other effects include:

• Bringing a “fresh perspective” to the project implementation. The INNOKREA team brought new ideas, perspectives and approaches to the project. As a result, this led to innovative solutions and improvements in processes and the software itself.
• Increased productivity. INNOKREA, as a more efficient and experienced team, is able to complete tasks faster, which leads to faster project progress and shorter time to market.
• Quality assurance. INNOKREA has an ISO quality system (quality control processes), which leads to fewer errors and higher quality of the created software.
• Meeting deadlines and improving communication. Working with a more reliable partner helped to better understand the requirements and goals of the project and ensured timely project implementation.